Delivery, Refund & Returns Policy

1. Delivery Information

We deliver Chiro Foods orders directly to your door, with delivery available to residential addresses throughout the Republic of Ireland.

Please ensure that your delivery address and contact details are correct when placing your order. We reserve the right to cancel an order if we are unable to fulfil it. In such circumstances, we will contact you within a reasonable timeframe.

2. Delivery Rates

Delivery charges are calculated automatically at checkout based on your delivery region.

Orders over €120 delivered to a Dublin address qualify for free delivery.

3. Delivery Areas

We deliver to residential addresses throughout the Republic of Ireland.

Frozen Products

Due to the nature of frozen goods and the requirements for maintaining appropriate temperatures during transportation, frozen products are available for home delivery within Dublin only.

Customers should ensure that someone is available to receive frozen deliveries and that the products can be stored appropriately immediately after delivery.

4. Delivery Times

Orders are generally expected to be delivered within 2 to 4 business days from the date of order.

Delivery times may vary depending on product availability, order volume, delivery location, weather conditions, or other circumstances beyond our reasonable control.

If we are unable to fulfil any part of your order within the expected timeframe, we will contact you to discuss the available options and, where possible, arrange an alternative solution.

5. Order Cancellation

We reserve the right to cancel an order where we are unable to fulfil it due to product availability, delivery restrictions, or other circumstances.

If we cancel your order, we will notify you within a reasonable timeframe and arrange a refund for any payment already made for the cancelled order.

Customers wishing to cancel an order should contact us as soon as possible. Please note that once an order has been dispatched, cancellation may no longer be possible.

6. Refund & Returns Policy

At Chiro Foods, we want our customers to be satisfied with their purchases. If there is an issue with your order, please contact us as soon as possible so we can assist you.

Damaged, Incorrect or Missing Items

If your order arrives damaged, contains an incorrect item, or an item is missing, please contact us promptly after receiving your order. Where appropriate, we may ask you to provide photographs or other information to help us assess the issue. Depending on the circumstances, we may offer:

• A replacement product
• A refund for the affected product
• Another appropriate resolution agreed with the customer

Perishable & Frozen Products

For food, perishable and frozen products, please contact us as soon as possible after delivery if there is an issue with the quality, condition or temperature of the product. Due to food safety and hygiene considerations, we may not be able to accept the physical return of certain perishable or frozen products. Instead, we will work with you to determine the appropriate resolution, which may include a replacement or refund.

Refunds

Where a refund is approved, the refund will generally be made using the original payment method. The time it takes for a refund to appear in your account may depend on your bank or payment provider. If an order is cancelled by Chiro Foods because we are unable to fulfil it, any payment already made for the cancelled order will be refunded.

Products That Are Not Eligible for Return

For food safety reasons, certain food, perishable and frozen products may not be eligible for return once they have been delivered, particularly where the product has been opened, stored incorrectly or is no longer suitable for resale. This does not affect any statutory rights you may have under applicable Irish consumer protection law.

7. Contact Us

If you have any questions about your order, delivery, cancellation, returns or refunds, please contact Chiro Foods Ltd:

• Email: chirofoodslimited@gmail.com
• Phone: 083 158 0004

We will do our best to respond to your enquiry and resolve any issue as quickly as reasonably possible.